Privacy Policy

Build & Trim Fitness ("we", "us", "our") is committed to protecting the privacy and personal information of every member, visitor, and user who interacts with our gym, website, or mobile application.

This Privacy Policy explains what personal information we collect, why we collect it, how it is used, and your rights in relation to that information. This policy is prepared in accordance with the Information Technology Act, 2000 and the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 of India.

We collect only the information necessary to provide our services effectively and to deliver the best possible fitness and wellness experience.

• Identity Information: Full name, date of birth, gender, and profile photograph.
• Contact Details: Mobile number, email address, and residential address.
• Government ID: A copy of a valid government-issued ID for membership verification (e.g., Aadhaar, PAN, Passport).
• Health & Fitness Data: Medical history, current fitness level, body composition (BCA) data, dietary preferences, and any health conditions disclosed during consultation.
• Payment Information: Transaction records, invoice history, and payment method type. We do not store full card or bank account numbers.
• App & Usage Data: Login activity, attendance records, session bookings, workout logs, and interactions within our app.
• Device & Technical Data: IP address, device type, operating system, and browser type when you use our website or app.
• CCTV Footage: Video recordings captured within our premises for security and safety monitoring.

Your information is used exclusively to operate our business and provide you with a better experience. We do not use your data for any purpose beyond what is described here.

• To register and manage your membership account.
• To grant you access to gym facilities, classes, and therapy services.
• To process membership fees, renewals, and service payments.
• To personalise your fitness and nutrition plans based on your goals and health data.
• To send you membership reminders, renewal alerts, appointment confirmations, and important gym updates via SMS, WhatsApp, or email.
• To track attendance and monitor your progress through our app.
• To maintain safety and security on our premises via CCTV monitoring.
• To improve our facilities, services, and app features based on usage patterns.
• To comply with applicable laws, regulations, and legal obligations.

Health and body composition data is considered Sensitive Personal Information under Indian law. We treat this category of data with the highest level of care and confidentiality.

• Health information is collected only with your explicit consent and is used solely for the purpose of designing your fitness or therapy programme.
• This data is accessible only to your assigned trainer, physiotherapist, or dietician — and management where necessary.
• We will never disclose your health information to any employer, insurer, or third party without your written consent.
• You may request deletion or correction of your health data at any time by contacting us.

We do not sell, rent, trade, or share your personal information with third parties for marketing or commercial purposes. Limited sharing may occur only in the following situations:

• Authorised Service Partners: Companies that help us operate our payment systems, app infrastructure, or communication platforms — all bound by strict data confidentiality agreements.
• Legal Requirements: When required by a court order, law enforcement agency, or government authority under applicable law.
• Medical Emergencies: With medical professionals or emergency services in the event of a health emergency on our premises.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity — you will be notified in advance.

Our website uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

• Essential Cookies: Required for the website to function (e.g., login sessions). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use the site — data is collected in aggregate, not linked to individuals.
• Preference Cookies: Remember your settings and personalise your experience.
• You may disable non-essential cookies through your browser settings. This will not affect your access to our services but may affect website functionality.
• We do not use cookies to track your activity across other websites or for targeted advertising.

Build & Trim Fitness may capture photographs or videos of general gym activities, events, and classes for use on our social media, website, or promotional materials.

• By using our facilities, you provide implicit consent to appear in general promotional media unless you opt out in writing.
• Before/after transformation photos or individually identifiable content will only be shared with your explicit written consent.
• To opt out of any media usage, please inform our reception team or write to us at Support@buildntrimfitness.com.
• CCTV footage is used only for security purposes and is not shared publicly or used in any marketing material.

We take the security of your personal information very seriously and apply industry-standard measures to protect it from unauthorised access, disclosure, alteration, or destruction.

• All personal data is stored on secured servers behind firewalls, accessible only by authorised personnel.
• Payment transactions are processed through encrypted, PCI-DSS compliant payment gateways. Full card details are never stored by us.
• Access to member data within our system is restricted on a need-to-know basis with role-based access controls.
• Our app uses HTTPS encryption for all data transmission.
• We conduct periodic internal security reviews and audits.
• In the event of a data breach that affects your personal information, we will notify you within 72 hours of becoming aware of the incident.

We retain your personal information only for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable law.

• Active membership data is retained throughout the duration of your membership.
• After membership termination or expiry, personal data is retained for up to 3 years for legal, audit, and compliance purposes.
• Payment and transaction records may be retained for up to 7 years as required under financial regulations.
• CCTV footage is typically overwritten within 30 days unless required for an ongoing security investigation.
• You may request early deletion of your data by contacting us, subject to legal retention requirements.

As a member or user, you have the following rights regarding your personal data. To exercise any of these rights, contact us at Support@buildntrimfitness.com.

• Right to Access: Request a copy of all personal information we hold about you.
• Right to Correction: Request correction of any inaccurate or outdated personal information.
• Right to Deletion: Request deletion of your personal data, subject to legal retention obligations.
• Right to Withdraw Consent: Withdraw consent for data processing at any time. This will not affect the lawfulness of prior processing.
• Right to Opt-Out: Unsubscribe from promotional or marketing communications at any time.
• Right to Portability: Request your data in a structured, machine-readable format for transfer to another service.

Our website or app may contain links to third-party websites or social media platforms (e.g., Instagram, YouTube). This Privacy Policy does not apply to those external sites.

• We are not responsible for the privacy practices or content of any third-party websites.
• We recommend reviewing the privacy policy of any external site before providing your personal information.

In accordance with the Information Technology Act, 2000 and applicable rules, any complaints, concerns, or grievances regarding the collection, use, or disclosure of your personal information may be directed to our designated Grievance Officer.

• Organisation: Build & Trim Fitness
• Email: Support@buildntrimfitness.com
• Phone: 8306774830
• Address: Rajasthan, India
• Response Time: Within 30 days of receipt of the complaint.

We reserve the right to update or revise this Privacy Policy at any time. Any significant changes will be communicated to members via SMS, WhatsApp, email, or an in-app notification.

Continued use of our services after policy updates constitutes your acceptance of the revised policy. The "Last Updated" date at the top of this page reflects the most recent revision.